Press Ganey Associates, Inc. has named Centegra Health System a 2013 Guardian of Excellence Award winner in patient satisfaction for inpatient behavioral health. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in patient satisfaction, employee engagement, physician engagement or clinical quality.
The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5 percent of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
“We are proud to partner with Centegra Health System,” said Patrick T. Ryan, chief executive officer of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Centegra’s efforts benefit patients in McHenry and Kane counties and will lead to improved patient experiences.”
According to Michael S. Eesley, chief executive officer of Centegra Health System, the Press Ganey award represents a distinguished recognition from the industry leader in measuring and understanding the patient experience.
“We are thrilled to be recognized by Press Ganey for outstanding patient satisfaction,” Eesley said. “This national recognition reflects our goal to embrace both high quality technical interventions and the manner in which patients experience them.”
Centegra provides a full range of behavioral health services, education and an individualized approach to treatment. Inpatient behavioral health services are provided at Centegra Specialty Hospital-Woodstock.
About Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care including medical practices, home care agencies and other providers, including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.
About Centegra Health System
Centegra Health System is committed to meeting the health care needs of the residents of McHenry County and to making services available in multiple and convenient locations, including hospitals in McHenry and Woodstock, Immediate and Physician Care Centers, Centegra Sage Cancer Center, Health Bridge Fitness Centers and the widely anticipated Centegra Hospital–Huntley slated for opening in 2016.
As the region’s leading health care provider, Centegra Health System continues to bring the latest treatments and technology, along with the skills of nearly 4,000 associates, to meet the needs of the growing McHenry County community. For more information on Centegra Health System visit Facebook and Twitter or call 877-CENTEGRA (877-236-8347).