Centegra Health System wants you and your family to be prepared during your stay at our facilities in McHenry and Woodstock. To make sure you are comfortable we offer the following services:
- Language Assistance Program
- Transportation Assistance
- Full service Cafeteria
- Visiting Hours
- Before You Arrive
- When You Arrive
- While You’re a Patient
- Social Services
- Leaving the Hospital
Language Assistance Program
An average of 21 languages may be spoken in one year at Centegra to facilitate better communication, obtain accurate information, ensure patient safety and avoid unnecessary testing. The most common languages other than English are Spanish, Polish, Russian and Korean.
Interpreters are available at all times to provide medical interpretation onsite. American Sign Languages are also available on an as-needed basis.
Centegra also uses a telephone interpreting service to provide medical interpreting for a wide variety of other languages. For more information about Interpreter Services at Centegra, call (815) 334-3886.
Centegra offers transportation to individuals receiving services at Centegra Health System. The transportation service includes assistance from a patient’s residence to a Patient Express van that is wheelchair accessible. Call (815) 759-3456 to schedule a ride.
The service is provided Monday-Friday, 8:00 am-3:30 pm as space is available. A 24-hour notice increases the likelihood of securing a ride.
- All vehicles are compliant with the Americans with Disabilities Act
- Weight is limited to 600 pounds
- Seat belt use is required
- Service animals such as guide dogs are allowed
- Assistance to riders is limited to a maximum of three residential steps
- Patients requesting a ride after receiving sedation must be accompanied by an adult
Whether you want a hot meal or just a quick snack, Centegra Health System’s cafes offer you many delicious options.
Each full-service cafe is open throughout the day and offers a wide variety of food selections including:
- Deli and salad bar
- Grilled items
- Hot entrees
- Made-to-order entrees
- Soups, desserts