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If this is a medical emergency, please call 911 immediately.

Please note that online messages are checked only during business hours and can generally take a week or so to receive a response. To ensure your message is handled most efficiently, please pick the category that most closely matches your inquiry.

Online messages are not used for the purpose of communicating medical information to your provider. You may send a non-urgent secure message to your Centegra Physician Care provider using your NextGen portal account.  Or, you may call 815-338-6600 to have a message sent to your provider.

If you would like to express a concern, please click here for more information.

If you received a billing statement from Centegra Health System and have questions regarding your account or would like to make a payment, please contact Customer Service at 877-906-0020. You may also access your account on-line at