For scheduling or information, 877-CENTEGRA

Billing Process

Depending on your insurance, you may receive a facility fee for your visit to Centegra Physician Care (CPC) and Centegra Immediate Care Centers. This means the cost of your services is separated into two charges. One charge is for the provider’s services (the “professional fee”) and the other is a hospital outpatient clinic visit charge to cover the facility’s overhead costs including, but not limited to, nursing care, medical equipment and other expenses associated with maintaining high-quality facilities and integrating them with a hospital system to deliver exceptional medical care.

Similarly, you may receive separate charges for laboratory and medical imaging services. This may impact each patient differently depending upon your insurance plan and benefit levels.

Centegra offers laboratory services for your convenience through its laboratory department that is an outpatient location of Centegra Hospital-McHenry. Accordingly, any lab services provided to you by Centegra will be charged by Centegra Hospital-McHenry as a hospital outpatient charge.  During your Centegra Physician Care or Immediate Care visit, if lab services are needed, Centegra Hospital-McHenry lab services will be used to process such lab tests.  Centegra Hospital-McHenry accepts most commercial insurances and claims are processed by your insurance carrier against your hospital outpatient benefits.  It is strongly recommended you check with your insurance company regarding your lab benefits and coverage in advance of obtaining lab services.

Depending upon the services received during your CPC or Immediate Care visit, you may receive bills from:

Services For: Bill From:
Professional fees of the provider seen during your CPC or Immediate Care visit Centegra Physician Care
Facility Fee Centegra Physician Care on behalf of Centegra Hospital-McHenry
Imaging or radiology tests Centegra Hospital-McHenry
Imaging or radiology interpretation/reading fee McHenry Radiology and Imaging Associates, or Centegra Physician Care for x-ray interpretation/reading performed at CPC McHenry County Orthopedics
Supplies, equipment, drugs and minor lab tests performed in the office Centegra Physician Care or Centegra Physician Care, on behalf of Centegra Hospital-McHenry
Ultrasounds-Centegra Physician Care-Woman to Woman Centegra Physician Care
Lab tests performed outside of the office Centegra Hospital-McHenry
Pathology Interpretation (if required) McHenry Pathology Associates

Centegra has financial assistance options available. These include payment plans and free or discounted care. If you have any questions about your bill or financial assistance options, please call the number on your billing statement to speak with one of our billing experts.