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Your Feedback Matters! Centegra Updates Bills and Billing Procedures
In response to patient and Associate feedback, Centegra Health System has introduced new patient bills and billing procedures.
For all patient balances that are new as of Jan. 15 or later, patients may receive two user-friendly bills from Centegra:
- One from the Centegra Physician Care provider who provided their professional care
- One from the Centegra Health System hospital for additional services received
Patients will continue to receive the older bill style for patient balances billed before Jan. 15. As always, patients also may receive additional bills from independent providers who were part of their treatment team. In addition to new and improved bills, Centegra also has addressed patient concerns about billing processes and customer service.
If you have questions about your bills, please call the numbers listed on the bills. Thank you.
Facility Fee Patient Notice
Effective April 1, 2015, Centegra Physician Care (CPC) and Centegra Immediate Care centers transitioned to a facilty fee. This means most CPC office locations are now departments of Centegra Hospital-McHenry and as a result, the cost of your services will now be separated into two charges. One charge is for the provider’s services (the “professional fee”) and the other is a hospital outpatient clinic visit charge to cover the facility’s overhead costs including, but not limited to, nursing care, medical equipment and other expenses associated with maintaining high-quality facilities and integrating them with a hospital system to deliver exceptional medical care. You can find a complete list of locations below.
Similarly, effective Sept. 1, 2015, Centegra Laboratories transitioned to hospital-based billing. This transition means Centegra Laboratories is now a department of Centegra Hospital-McHenry and as a result, the charges for the services received may be different than before this transition. This change may impact each patient differently depending upon your insurance plan and benefit levels.
Read the billing FAQs.