For more information, call: 877-CENTEGRA

While You’re a Patient

The patient comes first at Centegra Health System. During your hospital stay, our Associates and medical staff want you to have as many comforts and conveniences as possible. Whether you are an inpatient or in the hospital for less than 24 hours, we provide you many services to make your time with us more enjoyable.

Room Amenities

Centegra Health System is committed to increasing patient relaxation and entertainment. During your stay in our hospitals we are happy to provide:

  • Wireless internet access
  • Complimentary new release movies
  • Relaxation programs
  • In-room music
  • Cable television
  • Books, magazines and newspapers
  • Room Service

Sit back, relax and let our Room Service cater your meals at your convenience. Room Service is available during the day for our patients. During your stay you will enjoy an extensive menu designed to make you feel as though you are at home or at a favorite restaurant. Dietary restrictions may apply.

Visiting Hours

See our visiting hours to find out when your friends and family can visit during your time at Centegra Health System.

Inpatient or Observation Patient

When you are in the hospital your physician determines your status as either an inpatient or an observation patient. There are important differences between these two statuses that have implications for how long you may be in the hospital and how insurance covers your hospital stay.

Inpatient Status

A person is assigned inpatient status when he/she is in a hospital bed and has a condition that cannot be evaluated and treated in less than 24 hours.

For patients with Medicare, Medicare Part A covers an inpatient hospital stay. For patients with private insurance, an inpatient hospital stay is typically covered in accordance with a hospital inpatient policy benefit. Inpatient and outpatient benefits often have different deductibles and co-pays.

Observation Status

A person is assigned observation status when he/she can be evaluated within 24 hours, is anticipated to rapidly improve within 24 hours, or develops a condition after an outpatient surgery and requires observation.

For patients with Medicare, Medicare Part B covers an observation hospital stay. For patients with private insurance, an observation hospital stay is typically covered in accordance with an outpatient policy benefit. Inpatient and out patient benefits often have different deductibles and co-pays.

Insurance Coverage Assistance

For assistance understanding your insurance coverage, ask to speak to a Case Manager during your stay or call a Financial Counselor:

  • Centegra Hospital-McHenry: (815) 759-4237
  • Centegra Hospital-Woodstock: (815) 334-3946
  • Centegra Specialty Hospital-Woodstock, South Street: (815) 334-3946