Centegra Physician Care
You can now pre-register and start your appointment scheduling process online! Just tell us what day works best for you and we’ll contact you within 24 hours to finish the scheduling and registration process. Request an appointment online with a Centegra Physician Care physician or call 815-338-6600 .
Hospital Pre-Registration Services
We now offer pre-registration and scheduling online! Once you fill out the secure form, a hospital registration specialist will contact you within 24 hours to finalize your appointment and registration. Register for a hospital test or service (lab test, mammogram, stress test, etc).
Cancellation of an Appointment
Because we aim to provide timely care to our patients, Centegra Health System has a 24-hour cancellation policy. If it is necessary to cancel your appointment, we require that you call at least 24 hours in advance. If you do not reach the receptionist, please leave a detailed message on the voice mail including your name, the time of call and the time and date of the appointment you want to cancel.
Missed Appointment Fee
There is a $25.00 fee for all missed appointments. An appointment is considered a missed appointment when you do not show up for a scheduled appointment without notification 24 hours prior to the scheduled appointment time. Late cancellations, which are cancellations made less than 24 hours before the scheduled appointment, are considered missed appointments and will result in a fee. Failue to appear at the time of a scheduled appointment will be recorded in your chart and the missed appointment fee will be charged to your account. The missed appointment fee is not billable to your insurance and must be paid by you directly. Any exceptions, including emergency or unanticipated situations, are reveiwed on a case-by-case basis by Centegra leadership.