Visitors are encouraged to promote the healing and well being of our patients. The following expectations will help ensure that all our patients experience a safe, restful and quiet stay.

Visiting Hours

Regular visiting hours are from 8:00am to 8:00 pm, seven days a week, with quiet time from 2:00pm to 4:00pm. After-hours visiting will be allowed under certain limited circumstances to promote patient well being upon the discretion of nursing leadership.

Quiet time is an opportunity each day to allow a critical period of rest for patients. Studies show that a quiet hospital environment allows better rest and recovery, resulting in shorter hospital stays, faster healing and better sleep and rest after discharge. During the quiet time hours of 2:00pm to 4:00pm, main hallways doors will be closed, lights will be dimmed and activities related to care will be minimized. Visitors are encouraged to respect quiet time and avoid visitation during these hours. If visitation must occur, visitors should go to the cafeteria or other common area until quiet time is over. If you must stay with a patient, please keep all noise and activity to a minimum.

Upon Arrival

Regular Visiting Hours: Upon arrival, all visitors must check in at the Guest Services desk located in the main hospital lobby and obtain a blue visitor pass. Visitors in the emergency department should obtain a pass from the Registration desk there.

After Hours Visiting: Upon arrival, visitors must check-in at the Registration desk located in the Emergency Department (for South Street, the main lobby) and obtain a red visitor pass.

The visitor pass must be worn and be visible to others at all times. Please do not be offended if your pass is not visible and you are asked if you need assistance.

Additional Visitor Rules and Policies

• A “Stop Sign” posted on a patient’s room door means isolation precautions are in place. You MUST check with the patient’s nurse before entering the room to receive specific instructions about isolation precaution procedures.
• All children 15 years and under must be in the company of a responsible adult and may not be left unattended. Children under the age of 12 may only visit a patient in the Family Birthing Center if they are a sibling of the newborn and do not have obvious signs of illness.
• If you are not completely healthy, show signs of an illness or have been exposed to a communicable disease, please postpone visiting until all of your symptoms subside.
• We are very respectful of our patients’ privacy. You may be asked to step out of the room during provider consultations or while treatments are being given.
• Please do not use patient bathrooms during your visit; public rest rooms are located throughout the facility.
• Please check with nursing staff before bringing in food, personal items or flowers. Restrictions on these items may be an important part of the patient’s care. Please do not eat or remove food from a patient’s tray as knowledge of the patient’s nutrition is an important part of the healing process.
• Certain items are considered contraband, are not allowed on premise and can be dangerous to our patients. Such items include (but are not limited to) medications from home, tobacco products, lighters/matches and items that can be used as weapons (e.g., knives).
• Chairs are provided for guests to sit on during visiting hours. Please do not sit or lay on patients’ or unoccupied beds.
• Animals are not allowed in the hospital unless they are certified service animals or part of a therapeutic program approved by the medical staff and Infection Control Committee.
• Further visiting restrictions may be implemented at certain times such as influenza season or inclement weather.

Disruptive and inappropriate behavior can result in a visitor being asked to leave the facility or result in limitations on future visitation. Questions or concerns regarding visitation should be reported to Guest Services in the main lobby or the emergency department. Thank you for helping Centegra Health System promote the healing and well being of our patients.

If you have any questions about our visiting hours, call  (815) 759.4245.