Frequently Asked Questions
- Why do I need to provide a picture ID and my insurance card every time I come to the hospital?
- Will Centegra Health System bill my insurance?
- Do I need to pay my co-pay or deductible at the time of service?
- Do I need to bring anything with me to register?
- If I don’t have insurance coverage, will I be seen?
- Can I find out the cost of a test or procedure?
- Can I pre-register for upcoming services?
- I gave my insurance to my doctor. Why don’t you have it?
- Do I need to let my insurance company know that I will be receiving services before I come to the hospital?
- How do I know if my insurance company will pay for services provided by all professional providers (e.g. anesthesiologist, radiologist, and pathologist) involved in my treatment?
- How do I know if my insurance company will pay for hospital services?
- Why didn’t my insurance pay for some services?
- What if I disagree with how much my insurance paid on my bill?
- How quickly does my insurance plan pay?
- Can I still go to Centegra Health System if my insurance plan is out of network?
- Will I be able to view all my hospital bills online?
- Will I be able to view all my physician bills?
- What types of online payment methods does Centegra Health System accept?
- What credit cards does Centegra Health System accept?
- Do I have the ability to print my statement and send it via the U.S. Postal Service or drop it off?
- Who can I talk to if I have questions or concerns about my bill?
Why do I need to provide a picture ID and my insurance card every time I come to the hospital?
Centegra needs to verify your personal and insurance information each visit to protect your identity.
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Will Centegra Health System bill my insurance?
Yes, please bring your insurance card on the day of your service. You will also need to bring along any insurance forms your insurance company requires such as accident form, claim form, coordination of benefit form or a pre-existing condition form. Please bring any other health forms you think may be needed.
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Do I need to pay my co-pay or deductible at the time of service?
Similar to your visits to your physician’s office, we require your coinsurance, co-payment and/or deductible to be paid at the time of service. We accept cash, check, money orders and credit cards.
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Do I need to bring anything with me to register?
Yes, Please bring a photo ID, insurance card(s) and your physician’s order.
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If I don’t have insurance coverage, will I be seen?
Centegra Health System will not withhold or delay emergency services because of a patient’s inability to pay. Centegra Health System offers a variety of payment alternatives such as discounts, interest-free payment plans, assistance with enrollment for State and Federal Programs along with our own Financial Assistance Program. Contact a Financial Counselor to discuss your particular financial situation. Select the “Contact Us” option from this website for this information.
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Can I find out the cost of a test or procedure?
Yes, Please select the “Contact Us” option from this website and call the price line number listed.
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Can I pre-register for upcoming services?
Yes, when you have made a decision and are ready to have your services, contact our scheduling department. The scheduling department information can be located under the “Contact Us” option from this website. This will help expedite your service the day you arrive.
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I gave my insurance to my doctor. Why don’t you have it?
Your physician has a separate billing system than the hospital. In addition, your insurance benefit coverage may be different for physician services than it is for hospital services.
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Do I need to let my insurance company know that I will be receiving services before I come to the hospital?
Insurance coverage varies between plans and employer groups. It is best if you contact your insurance to discuss any pre-certification requirements prior to your arrival.
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How do I know if my insurance company will pay for services provided by all professional providers (e.g. anesthesiologist, radiologist, and pathologist) involved in my treatment?
Contact your insurance company directly. Centegra Health System does not know if each professional provider is contracted with your insurance company.
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How do I know if my insurance company will pay for hospital services?
Contact your insurance company directly. Their phone number is usually located on your health insurance card.
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Why didn’t my insurance pay for some services?
Insurance policies vary on what services are covered under your plan. Consult with your employer and/or health insurance company directly to understand your coverage.
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What if I disagree with how much my insurance paid on my bill?
Contact your insurance company directly. Be sure to note the representative you have spoken to. If an error has been made, request the insurance company provide you with an estimated date of when the correct payment will be received. If your insurance indicates the bill was paid correctly, request information about how to appeal the decision. An appeal will allow the payment to be reconsidered, however this is not a guarantee that payment will be made.
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How quickly does my insurance plan pay?
Insurance claims are generally paid between four to six weeks from the date filed.
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Can I still go to Centegra Health System if my insurance plan is out of network?
In cases of emergency, go to the nearest emergency room. Your insurance will generally cover the Emergency Department costs or will transfer you to an in-network hospital once you are stable. For outpatient services, you may be required to pay a larger out-of-pocket portion on your bill. To be sure, contact your insurance company directly to discuss.
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Will I be able to view all my hospital bills on-line?
Yes, you will be able to view your hospital bills online.
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Will I be able to view all my physician bills?
No, only your hospital bills are available.
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What types of online payment methods can I use?
You can make your payment electronically by credit card, debit card or electronic check.
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What credit cards does Centegra Health System accept?
Visa, MasterCard, Discover and American Express.
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Do I have the ability to print my statement and send it via the U.S. Postal Service or drop it off?
Yes, click on the PDF icon in the account summary area. Once the PDF is open use the toolbar at the top of the page to print the statement. Once printed, tear off the bottom portion and submit it along with your payment.
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Who can I talk to if I have questions or concerns about my bill?
Customer Service Representatives are available to assist you by telephone. Call
(815) 334.0460 or toll free at
(888) 400.5722 to talk with a representative.
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