Patient and Visitor Questions
Can't find the answer to your question here? Call
877-CENTEGRA (236.8347) for more information.
How do I contact a patient?
To contact a patient, call the hospital where he or she is staying. The main telephone line will help you transfer to a patient room, or a friendly operator will assist you.
When can I visit?
Visitors are welcome at Centegra Health System Hospitals. We ask that all visitors adhere to each department’s visiting hours and policies.
Can I see newborn baby pictures online?
Centegra partners with Our365.com to provide online access to photos of our newborns. Families can securely share their exciting news with their loved ones.
When is the Café open?
Centegra's three hospitals offer many types of food and refreshments in their Cafés. From warm meals to quick snacks, our delicious offerings will satisfy any appetite.
How do I pay my bill?
There are several ways to pay your bill, including online, in person and by mail. Call
(815) 338.2544.
How do I contact a physician?
To find your physician’s office locations or to find a new doctor, visit our online physician finder or call
877.CENTEGRA (236-8347).
Can I send a gift to someone?
The volunteers in our Gift Shops are happy to help you find the perfect gift for your friend or loved one. To reach Centegra Hospital – McHenry, call
(815) 344.5000. To reach Centegra Hospital – Woodstock, call
(815) 338.2500.
Is transportation available?
Centegra’s Patient Express provides free transportation for patients receiving services at Centegra Health System. Call
(815) 759.3456 to schedule a ride.
Where can I get my medical records?
The experienced professionals at Centegra Health System make it simple to request copies of your Medical Records. It takes just a few steps to put your healthcare information into your hands.
Do you have interpreters?
Centegra believes clear communication is vital to healthcare and provides 24-hour interpretation services. Spanish-language interpreters are also on site around the clock.