Why do I need to provide a picture ID and my insurance card every time I come to the hospital?

Centegra needs to verify your personal and insurance information each visit to protect your identity.

Will Centegra Health System bill my insurance?

Yes, please bring your insurance card on the day of your service. You will also need to bring along any insurance forms your insurance company requires such as accident form, claim form, coordination of benefit form or a pre-existing condition form. Please bring any other health forms you think may be needed.

Do I need to pay my co-pay or deductible at the time of service?

Similar to your visits to your physician’s office, we require your coinsurance, co-payment and/or deductible to be paid at the time of service. We accept cash, check, money orders and credit cards.

Do I need to bring anything with me to register?

Yes, Please bring a photo ID, insurance card(s) and your physician’s order.

If I don’t have insurance coverage, will I be seen?

Centegra Health System will not withhold or delay emergency services because of a patient’s inability to pay. Centegra Health System offers a variety of payment alternatives such as discounts, interest-free payment plans, assistance with enrollment for State and Federal Programs along with our own Financial Assistance Program. Contact a Financial Counselor to discuss your particular financial situation. Select the “Contact Us”  option from this website for this information.

Can I find out the cost of a test or procedure?

Yes, Please select the “Contact Us”  option from this website and call the price line number listed.

Can I pre-register for upcoming services?

Yes, when you have made a decision and are ready to have your services, contact our scheduling department. The scheduling department information can be located under the “Contact Us”  option from this website. This will help expedite your service the day you arrive.

I gave my insurance to my doctor. Why don’t you have it?

Your physician has a separate billing system than the hospital. In addition, your insurance benefit coverage may be different for physician services than it is for hospital services.

Do I need to let my insurance company know that I will be receiving services before I come to the hospital?

Insurance coverage varies between plans and employer groups. It is best if you contact your insurance to discuss any pre-certification requirements prior to your arrival.

How do I know if my insurance company will pay for services provided by all professional providers (e.g. anesthesiologist, radiologist, and pathologist) involved in my treatment?

Contact your insurance company directly. Centegra Health System does not know if each professional provider is contracted with your insurance company.